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Insights & playbooks
Practical lessons from real launches — on digital adoption, process design and getting users to prefer your journey over email.
How to Successfully Launch a Digital Initiative on insdi
A practical playbook, based on real launches, for getting users to adopt your digital journey - ruthless simplicity, structured pilots, daily analytics, fast SLAs and an ongoing improvement cycle.
PlaybookAdoptionBest practice Read article
AI-conomics: adapt now or get sidelined
AI is not a feature upgrade — it rewrites what things cost, how fast they happen and who gets to compete. Why augmentation is a trap, and why the next three years are the decisive window for insurers and brokers.
AIOpinionIndustry Read article